Paid access activation
Course access begins after a payment or upgrade request is verified and approved by an administrator or supported payment process. A pending payment request does not guarantee immediate access.
General refund position
After a payment is verified and the purchased course is correctly activated, payments are generally non-refundable. This includes change of mind, inactivity, device issues, failure to complete lessons, or expiration of the course validity period.
Reviewable cases
Duplicate payments, incorrect payment processing, rejected payments, or verified payments where purchased access was not activated may be submitted for administrative review.
Information required
Refund or payment-review requests should include the account email, buyer name, course name, payment method, transaction ID, amount, payment date, and any supporting reference needed to verify the payment.
Timing and decision
Refund decisions depend on payment verification, account history, course activation state, fraud-prevention checks, and applicable legal obligations.